Terms and Conditions
These Terms and Conditions govern the rights and obligations of the merchant and the customer when purchasing goods or ordering a service through the online store www.onebyone.sk. The Terms and Conditions form part of the purchase contract or service contract concluded between the merchant and the customer.
Legal relationships with consumers are governed in particular by Act No. 40/1964 Coll., the Civil Code, Act No. 108/2024 Coll. on Consumer Protection, Act No. 22/2004 Coll. on Electronic Commerce, Act No. 391/2015 Coll. on Alternative Resolution of Consumer Disputes, and related legal regulations of the Slovak Republic and the European Union.
1. Merchant
The merchant and operator of the online store is:
| Business name | JK Foto Studio s.r.o. |
| Registered seat | Priemyselná 10, 918 38 Trnava, Slovak Republic |
| Company ID (IČO) | 44101511 |
| Tax ID (DIČ) | 2022597225 |
| VAT ID | SK2022597225 |
| Registration | Commercial Register of the District Court Trnava, section Sro, file no. 21830/T |
| E-shop | www.onebyone.sk |
| jana@onebyone.sk | |
| Phone | +421 905 326 618 |
| Address for sending goods for complaints, withdrawals and returns | Ing. Janka Keketi, Križovany nad Dudváhom 378, 919 24 Križovany nad Dudváhom, Slovak Republic, unless the merchant informs the customer of another address |
The supervisory authority is the Slovak Trade Inspection, the inspectorate competent according to the merchant's registered seat, or another competent supervisory authority under special legal regulations.
2. Basic terms
The merchant means JK Foto Studio s.r.o., which acts within its business activity when concluding and performing the contract.
The consumer means a natural person who, when concluding and performing the contract, does not act within the scope of their business activity or profession.
The customer means a consumer or another person who creates an order through the e-shop. Provisions of these Terms and Conditions expressly intended for consumers do not apply to a customer who is not a consumer, unless legal regulations provide otherwise.
Goods mean goods offered in the e-shop, in particular silk scarves, silk robes and related fashion, gift or accessory products.
Service means a service offered in the e-shop or through the e-shop, in particular a color typology consultation or another individual consultation service, if included in the merchant's offer.
Contract means a purchase contract for goods or a service contract concluded between the merchant and the customer through the e-shop.
3. Information about goods and services
For each item of goods we provide the main characteristics of the goods, in particular the name, image, available variants, price, material composition, dimensions and any other characteristics relevant to choosing the goods.
Silk goods must be used and cared for according to the information provided with the goods, on the label, in the instructions or in accompanying information. Incorrect washing, cleaning, ironing, storage or other handling contrary to the recommendations may damage the goods, and the merchant is not liable for such damage unless it is a defect for which the merchant is liable by law.
Images of goods in the e-shop are illustrative to the extent that color, shine or detail may differ depending on the customer's device settings, display, lighting or photograph. This does not affect the merchant's liability for conformity of the goods with the contract.
If goods are a limited edition or are available only in limited quantity, the merchant may stop offering the goods after the stock has sold out.
Safety, material, production and care information necessary for proper and safe use of the goods is provided in Slovak on the product page, in the packaging, on the label or in accompanying documents, if required by the nature of the goods or by legal regulations.
For a service, we provide its basic scope, price, method of ordering, place or method of provision, available dates and other conditions needed for the customer's decision. Consultation services, including color typology, are advisory in nature and are not health, psychological or similar regulated services unless expressly stated otherwise for the specific service.
4. Prices, discounts and validity of the offer
Prices of goods and services are stated in euros including value added tax. The price does not include delivery costs, cash-on-delivery fees or other optional services unless expressly stated otherwise for a specific offer.
The total order price, including the price of goods or service, tax, delivery costs, any cash-on-delivery fee and other charges, is shown to the customer in the cart and immediately before the order is submitted.
When announcing a price reduction for goods, we state the previous price in accordance with legal regulations. The previous price is generally the lowest price at which we sold the goods during the 30 days before the price reduction; if the goods were sold for less than 30 days, it is the lowest price since the start of sale.
If the price or another detail for goods or a service is obviously incorrect, especially because of a technical error, typo or faulty data import, the merchant is not obliged to deliver the goods or provide the service at the obviously incorrect price. The merchant will inform the customer without undue delay and offer the customer the option to buy the goods or order the service at the correct price or to cancel the order.
If the e-shop uses automated decision-making or profiling to individually determine a price for a specific consumer or group of consumers, the consumer will be clearly informed of this before the order is submitted. If no such information is provided, the price is not individually determined on the basis of automated decision-making.
5. Gift voucher terms of use
A gift voucher is an electronic voucher in the value stated for the selected variant. After the order is paid, it will be delivered by e-mail to the buyer or to the recipient if the buyer chooses to send it as a gift and provides the recipient's e-mail address.
The voucher can be used to purchase products in the e-shop www.onebyone.sk. The voucher cannot be exchanged for cash. If the order value is higher than the voucher balance, the difference can be paid using an available payment method. If the order value is lower than the voucher balance, the unused balance remains on the voucher for another purchase.
The voucher is valid without a time limit. If the voucher is lost or misused, contact us at jana@onebyone.sk; if it is possible to verify the original order and unused balance, we may deactivate the original voucher and issue a replacement voucher in the value of the unused balance.
The consumer's right to withdraw from the contract for the purchase of a gift voucher is not affected. If the consumer withdraws from the contract for the purchase of an unused voucher, the merchant will deactivate the voucher and refund the received payment.
6. Order and conclusion of the contract
The customer selects goods or a service in the e-shop, adds them to the cart, chooses the required delivery and payment method and fills in the details necessary to process the order.
Before submitting the order, the customer can check and correct the cart contents, billing and delivery details, delivery method, payment method and total order price.
The order is submitted by clicking a button labelled with the words "Order with obligation to pay", "Order and pay" or another equivalent and unambiguous wording expressing that submitting the order includes an obligation to pay the price.
By submitting the order, the customer confirms that they have read these Terms and Conditions, understand them and agree that they form part of the contract.
The customer's order is a proposal to conclude a contract. The contract is concluded when the order confirmation is delivered to the customer at the e-mail address stated in the order. If the first automatic message expressly states only that the order has been received for processing, the contract is concluded only when a subsequent confirmation of acceptance of the order by the merchant is delivered.
The merchant may ask the customer for additional confirmation of the order, especially for unusually high-value orders, incomplete or obviously incorrect details, suspected misuse of the ordering system, or where it is necessary to verify availability of goods or a service date.
The merchant may refuse an order or withdraw from the contract in particular if the goods are unavailable, the service date is unavailable, the price or description contained an obvious error, the customer did not pay the price properly and on time, the customer provided incorrect or incomplete details, or there is a reasonable suspicion of misuse of the e-shop. The merchant will inform the customer of refusal of the order or withdrawal and refund received payments without undue delay.
A copy of the concluded contract, the Terms and Conditions and information on the right of withdrawal are provided to the customer by e-mail or another durable medium.
7. Payment
The customer may pay the price using the methods available in the e-shop at the time of creating the order. At the time of this version of the Terms and Conditions, the e-shop supports the following payment methods: online card payment (Visa, Mastercard), Apple Pay, Google Pay and a gift voucher issued by the merchant, if available and usable at the time of the order.
The availability of a specific payment method may depend on the order contents, delivery country, currency, device, browser, customer settings, card issuer or payment service provider. Payment methods usable for a specific order are shown to the customer no later than at the beginning of the order creation process and before the order is submitted.
For payment by card, Apple Pay, Google Pay or another instant online payment, the price is paid at the moment the payment is confirmed by the payment service provider. When a gift voucher is used, the price or part of it is paid by applying the relevant voucher balance. If the order value exceeds the voucher balance, the difference can be paid using an available payment method.
A tax document may be delivered to the customer electronically to the e-mail address stated in the order or included with the shipment.
Ownership of the goods passes to the customer only after full payment of the price. The risk of accidental loss of or damage to the goods passes to the consumer when the goods are received by the consumer or by a person designated by the consumer; if the consumer chooses a carrier outside the delivery options offered by the merchant, the risk passes when the goods are handed over to that carrier.
8. Delivery of goods and provision of services
Goods are delivered using delivery methods available in the cart at the time of creating the order. Information on delivery restrictions and available payment methods is shown to the customer no later than at the beginning of order creation.
The estimated delivery time is stated with the goods, in the cart, in the order confirmation or on a separate information page. Unless otherwise agreed, the goods will be delivered no later than 30 days after the contract is concluded.
If the merchant cannot deliver the goods within the agreed period, the merchant will inform the customer of a new estimated period. In such a case, the consumer has the rights provided by applicable legal regulations.
The customer is obliged to accept properly delivered goods. If the customer does not accept the goods without a justified reason, the merchant may claim reimbursement of reasonable and purposefully incurred costs, if permitted by legal regulations. This does not affect the consumer's statutory right to withdraw from the contract.
When receiving the shipment, we recommend checking whether the packaging is damaged. If the shipment is visibly damaged, the customer may refuse to accept it or draw up a damage report with the carrier. This does not affect the customer's rights arising from liability for defects.
If the subject of the order is a service, it will be provided at the time and in the manner agreed in the order or in subsequent communication. If the consumer does not attend the agreed service date without timely excuse or without agreement on changing the date, the merchant may proceed according to the conditions stated for the specific service, if they were communicated to the consumer before conclusion of the contract.
9. Gifts, bonuses and discounted bundles
If the merchant provided the customer with a gift, sample or other free bonus with the order, the gift contract for such gift is concluded with a resolutory condition that if the consumer withdraws from the contract or part of it in connection with which the gift was provided, the consumer must also return the gift to the merchant, unless the parties agree otherwise.
If goods are sold as a discounted bundle or set and the consumer withdraws from the contract only in relation to part of the goods, the merchant may refund the payment in an amount corresponding to the returned part and take into account the discount conditions, if this is in accordance with legal regulations and the information provided to the consumer before purchase.
10. Statutory consumer right to withdraw from the contract
For a distance contract, the consumer has the right to withdraw from the contract without giving a reason within 14 days.
When buying goods, the withdrawal period starts on the day the goods are received by the consumer or by a person designated by the consumer other than the carrier. If goods from one order are delivered separately, the period starts on the day the last delivered goods are received. If the delivery consists of several parts or pieces, the period starts on the day the last part or last piece is received.
For a service, the withdrawal period starts on the day the contract is concluded, unless legal regulations provide otherwise.
The consumer may withdraw from the contract even before the withdrawal period starts, including before delivery of the goods.
To exercise the right of withdrawal, it is sufficient for the consumer to send the merchant a clear notice of withdrawal no later than the last day of the withdrawal period. The consumer may use the model form at the end of these Terms and Conditions, but this is not mandatory.
The consumer may send the withdrawal notice by e-mail to jana@onebyone.sk, by post to the merchant's address, or through the online withdrawal function according to Article 10 of these Terms and Conditions.
The consumer may also withdraw only in relation to specific goods or several goods from one order, if the nature of the order allows this.
11. Online withdrawal function
The consumer may also exercise the right to withdraw from the contract through the online function labelled "Withdrawal from contract". This function is available in the online interface of the e-shop, especially in the website footer and in the section intended for returns or complaints, and is clearly displayed and easily and continuously accessible during the withdrawal period.
The online function allows the consumer to state or confirm in particular the first name and surname, identification of the contract or order to which the withdrawal relates, and an e-mail address or other online communication detail to which the merchant will send confirmation of receipt of the withdrawal.
Submitting withdrawal through the online function is done by activating a button labelled "Confirm withdrawal from contract" or similar unambiguous wording.
After withdrawal is submitted through the online function, the merchant will promptly provide the consumer with confirmation of receipt of the withdrawal notice on a durable medium, especially by e-mail. The confirmation contains the withdrawal notice and the date and time it was sent.
The withdrawal period is met if the consumer sends the withdrawal notice through the online function no later than on the last day of the period.
Use of the online function is voluntary. The consumer may also withdraw from the contract by another clear notice according to Article 9.
12. Return of goods and refund of payments after withdrawal
The consumer must send the goods back or hand them over to the merchant no later than 14 days from the day of withdrawal from the contract. The deadline is met if the consumer sends the goods no later than on the last day of the period.
Please send goods to: Ing. Janka Keketi, Križovany nad Dudváhom 378, 919 24 Križovany nad Dudváhom, Slovak Republic, unless the merchant confirms another return address. We may refuse to accept cash-on-delivery shipments.
In the case of statutory withdrawal from the contract, the consumer bears the direct cost of returning the goods to the merchant, unless the merchant expressly states that it will bear these costs itself.
We recommend returning the goods clean, undamaged, with accessories, tags and packaging, if possible. The original packaging is not a condition for exercising the statutory right of withdrawal. The consumer is liable for any reduction in the value of the goods caused by handling the goods beyond what is necessary to determine the characteristics and functionality of the goods.
The merchant will refund the consumer all payments received under or in connection with the contract, including the cost of the cheapest standard delivery method offered by the merchant, within 14 days from the day the withdrawal notice is delivered.
If the consumer chose a more expensive delivery method than the cheapest standard delivery method offered by the merchant, the merchant is not obliged to refund the difference between the chosen more expensive delivery and the cheapest standard delivery.
Payments will be refunded using the same payment method that the consumer used, unless we agree with the consumer on another refund method and the consumer does not incur any fees as a result.
When withdrawing from a contract whose subject matter is the delivery of goods, the merchant is not obliged to refund payments before the goods are delivered back to the merchant or before the consumer proves that the goods have been sent back, whichever occurs first.
If the consumer expressly requested the start of service provision during the withdrawal period and withdraws from the contract before the service has been fully provided, the consumer is obliged to pay the merchant the price for the actually provided performance up to the day the withdrawal notice is delivered, to the extent provided by legal regulations. If the service has been fully provided under the conditions stated in Article 12, the right of withdrawal ceases.
13. Exceptions from the right of withdrawal
The consumer cannot withdraw from the contract in cases where legal regulations exclude this right. For goods and services offered by the merchant, this may include in particular:
- delivery of goods made according to the consumer's specifications or custom-made goods;
- delivery of goods that have been personalized or adjusted according to the consumer's special requirements;
- delivery of goods in protective sealed packaging that is not suitable for return for health protection or hygiene reasons if the protective packaging was broken after delivery;
- provision of a service if the service has been fully provided and, before the service began, the consumer gave express consent to the service beginning before expiry of the withdrawal period and declared that they were duly informed that full provision of the service results in loss of the right of withdrawal;
- other cases provided by legal regulations, if they apply to the specific goods or service.
If an exception from the right of withdrawal applies to specific goods or a service, the merchant will inform the consumer before the order is submitted where required by law.
14. Liability for defects and complaints
The merchant is liable to the consumer for defects in goods to the extent provided by the Civil Code. For new goods sold to a consumer, the merchant is liable for every defect that the goods have at the time of delivery and that appears within two years from delivery, unless the nature of the item or legal regulations imply otherwise.
Goods are defective in particular if they do not correspond to the agreed description, type, quantity, quality, functionality or other characteristics agreed in the contract, or if they do not correspond to characteristics that the consumer may reasonably expect considering the nature of the goods, statements of the merchant or manufacturer and the way the goods are presented.
Normal wear and tear, mechanical damage caused by the customer, damage caused by incorrect maintenance, washing, cleaning, ironing, storage or use contrary to instructions, or a characteristic of the goods for which a lower price was agreed or of which the customer was informed before purchase, is not considered a defect.
If goods are sold at a discount because of a specific defect, damage, opened packaging or another characteristic of which the customer was expressly informed before conclusion of the contract and with which the customer agreed, rights arising from liability for defects cannot later be exercised in relation to that specific characteristic or defect. This does not affect the merchant's liability for other defects in the goods.
The consumer may exercise rights arising from liability for defects only if the defect is notified within two months of discovering the defect, and no later than before the statutory liability period for defects expires.
If the merchant is liable for a defect, the consumer has the right to have the defect removed by repair or replacement, the right to an appropriate price reduction, or the right to withdraw from the contract under the conditions provided by the Civil Code. The consumer has the right to choose removal of the defect by replacement or repair unless the chosen method is impossible or disproportionately costly for the merchant compared with the other method of removing the defect.
The consumer may notify a defect by e-mail to jana@onebyone.sk, by post to the merchant's address, or by another method made available by the merchant. For a complaint, we recommend stating the order number, description of the defect, requested method of handling the complaint and attaching photographs if they can help assess the defect.
It is not necessary to submit an invoice to make a complaint if the customer can prove the purchase in another way, for example by order confirmation, payment, customer account or other relevant communication.
If goods must be delivered to the merchant to assess the complaint, the customer will send them to the return-goods address stated in these Terms and Conditions or another address notified by the merchant. We recommend packing the goods so that they are not damaged during transport. We may refuse to accept cash-on-delivery shipments.
The merchant will provide the consumer with written confirmation of the defect notification without delay after the defect is notified. The confirmation will state the period within which the defect will be removed. This period must not exceed 30 days from the date of defect notification unless a longer period is justified by an objective reason beyond the merchant's control.
If the merchant refuses liability for a defect, it will notify the consumer in writing of the reasons for refusal. If the consumer subsequently proves the merchant's liability for the defect by an expert opinion or professional statement issued by an accredited, authorized or notified person, the consumer may notify the defect repeatedly and the merchant may not refuse liability for the defect.
If the complaint is justified, the defect will be removed free of charge, at the merchant's expense and without causing serious inconvenience to the consumer. The consumer has the right to reimbursement of purposefully incurred costs arising in connection with exercising rights from liability for defects, to the extent provided by legal regulations.
The consumer cannot withdraw from the contract because of a defect if the consumer contributed to the defect or if the defect is negligible. The burden of proving that the consumer contributed to the defect or that the defect is negligible lies with the merchant.
If the manufacturer or merchant provides a voluntary consumer guarantee for specific goods beyond statutory liability for defects, its conditions will be stated in the guarantee statement, with the goods or in accompanying documentation. A voluntary guarantee does not limit the consumer's statutory rights from liability for defects.
15. User account
The customer may create a user account in the e-shop if the e-shop enables this function. The customer is obliged to provide truthful and up-to-date details and protect login details against misuse.
The merchant may temporarily restrict or cancel a user account if the customer misuses the account, breaches these Terms and Conditions, threatens the security of the e-shop, or if the account has not been used for a long time and its retention is no longer necessary.
The user account may not be available continuously, especially because of maintenance, technical failure, cyber-security measures or force majeure.
Cancellation of a user account does not affect already concluded contracts, withdrawal rights, rights from liability for defects or the merchant's obligations under legal regulations.
16. Reviews and customer content
If the e-shop enables publishing reviews, ratings, photographs or other customer content, the merchant informs customers whether and how it verifies that reviews come from persons who actually bought or used the goods.
A review marked as "verified purchase" or with a similar label means that we can match the review with an order made through the e-shop or with another verifiable purchase.
Reviews may be moderated before or after publication. The merchant may refuse or remove content that is untrue, misleading, offensive, vulgar, discriminatory, advertising, spam, irrelevant, contains personal data of third parties, infringes third-party rights or breaches legal regulations.
The merchant does not remove reviews only because they are negative. The merchant does not publish or submit fake reviews and does not distort product ratings in order to promote products.
If a reward, discount or other benefit is provided for a review, this fact must be transparently stated.
17. Newsletter, personal data and cookies
The customer may subscribe to the newsletter if this option is available. Newsletter subscription is not a condition of purchase.
The customer may unsubscribe from the newsletter at any time using the method stated in each marketing e-mail or by contacting the merchant.
Information on personal data processing, legal bases, recipients, retention periods, data subject rights and contact details is provided in the separate Privacy Policy.
Information on the use of cookies and similar technologies is provided in the separate Privacy Policy and in the cookie consent settings, if cookies requiring consent are used.
These Terms and Conditions themselves do not serve as general consent to the processing of personal data or to cookies.
18. Entrepreneurs and purchases outside consumer status
If the customer states a company ID when purchasing, or if the circumstances show that the customer is purchasing within their business activity or profession, the customer is not considered a consumer. The provisions of these Terms and Conditions on consumer protection apply to such legal relationship only if expressly required by legal regulations or by agreement of the parties.
Rights and obligations between the merchant and a customer who is not a consumer are governed in particular by Act No. 513/1991 Coll., the Commercial Code, and the relevant provisions of the Civil Code, unless otherwise agreed.
For a customer who is not a consumer, the merchant may reasonably limit liability for defects, the scope of claims, the method of complaint handling or other conditions, if this is in accordance with legal regulations and the specific agreement of the parties.
19. Alternative consumer dispute resolution
The consumer has the right to contact the merchant with a request for remedy if a dispute arises between the consumer and the merchant from the exercise of rights from liability for defects, or if the consumer believes that the merchant has breached the consumer's rights.
The consumer may send a request for remedy by e-mail to jana@onebyone.sk or by post to the merchant's address stated in these Terms and Conditions.
If the merchant rejects the request for remedy or does not respond within 30 days from the day it is sent, the consumer has the right to submit a proposal to start alternative resolution of a consumer dispute to the competent alternative dispute resolution body under Act No. 391/2015 Coll. The possibility of going to court is not affected.
The competent alternative dispute resolution body may be in particular the Slovak Trade Inspection:
Slovak Trade Inspection
Bajkalská 21/A
827 99 Bratislava 27
E-mail: ars@soi.sk, adr@soi.sk
Website: https://www.soi.sk/alternativne-riesenie-spotrebitelskych-sporov
Proposal form: https://www.soi.sk/alternativne-riesenie-spotrebitelskych-sporov/formular-pre-podanie-navrhu-na-zacatie-ars
The list of alternative dispute resolution bodies is published by the Ministry of Economy of the Slovak Republic at: https://www.mhsr.sk/obchod/ochrana-spotrebitela/alternativne-riesenie-spotrebitelskych-sporov-1/zoznam-subjektov-alternativneho-riesenia-spotrebitelskych-sporov-1.
The European list of alternative dispute resolution bodies is available at: https://consumer-redress.ec.europa.eu/list-alternative-dispute-resolution-adr-bodies_en.
20. Intellectual property and use of the e-shop
Rights to the online store, in particular to texts, photographs, graphics, logo, designations, design, page layout and other content, belong to the merchant or authorized persons. Without the consent of the authorized person, they may not be used beyond ordinary use of the e-shop and performance of the contract.
The customer must not use the e-shop in a way that could disrupt its security, availability or functionality, bypass technical measures, interfere with third-party rights or use the e-shop for unlawful purposes.
21. Final provisions
These Terms and Conditions are made in Slovak. The contract is concluded in Slovak unless the merchant and the customer agree otherwise.
The merchant archives the order and the contract to the extent necessary for its performance and for fulfilling legal obligations. The consumer is provided with order or contract confirmation, the Terms and Conditions and information on the right of withdrawal on a durable medium.
If any provision of these Terms and Conditions is invalid or ineffective, this does not affect the validity and effectiveness of the other provisions. Instead of the invalid or ineffective provision, the legal regulation whose purpose is closest to it will apply.
The merchant may change these Terms and Conditions. New Terms and Conditions apply to orders created after their publication, unless legal regulations provide otherwise. Contracts already concluded are governed by the Terms and Conditions effective at the time the contract was concluded, unless the parties agree otherwise and unless this is to the detriment of the consumer.
Legal relationships are governed by the law of the Slovak Republic. If the consumer is a person with habitual residence in another Member State of the European Union, this provision does not affect the protection afforded to the consumer by mandatory provisions of the law of the state of their habitual residence.
These Terms and Conditions take effect on 19 June 2026 and replace previous terms and conditions to the extent they apply to orders created after that date.
Attachment: Model withdrawal form
Complete and send this form to the merchant only if you wish to withdraw from the contract. Use of the form is not mandatory; you may also withdraw by another clear statement or through the online function "Withdrawal from contract".
Addressee:
Ing. Janka Keketi
Križovany nad Dudváhom 378
919 24 Križovany nad Dudváhom
Slovak Republic
E-mail: jana@onebyone.sk
I hereby notify that I withdraw from the contract for these goods or this service:
........................................................................................................................
Order number: ..................................................................................................
Order date: .................................................................................................
Date of receiving the goods / service date: .........................................................................
Consumer's first name and surname: ................................................................................
Consumer's address: ..............................................................................................
E-mail or phone: .............................................................................................
IBAN for refund if it is not possible to refund the payment using the same method that was used for payment: ........................................................................................................................
Date: ................................................
Consumer's signature, if the form is sent in paper form: .................................................